Support Center
Find the answers you need, or contact our support team
FAQ
What is a cloud phone?▼
A cloud phone is an Android virtual environment running on cloud servers, accessed remotely over the network. TYaaS uses native ARM virtualization for high-performance, low-latency cloud phone service.
How do I get started?▼
Click "Start Free Trial" on the homepage to apply. After approval, log in to the console to create instances. We offer a 7-day free trial with no upfront cost.
What access methods are supported?▼
API, Android SDK, iOS SDK, Web H5, PC client, and ADB over TCP remote connection. Choose flexibly based on your business needs.
Monthly vs on-demand billing?▼
Monthly billing suits long-term usage with ~20% discount. On-demand bills per hour for elastic workloads. Switch anytime in the console.
How is data security ensured?▼
End-to-end encryption, isolated instances, data-no-landing. Enterprise plan adds watermark anti-screenshot, DLP, network isolation/VPN.
What does branding customization include?▼
White-Label plan offers 13 customizable elements: App name, package name, icon, splash screen, theme color, font, nav logo, about page, H5 entry, feature toggles, network whitelist, privacy policy, multi-language.
What global nodes are available?▼
Covering China mainland, Hong Kong China, Singapore, Tokyo, Frankfurt, Silicon Valley, Mumbai, Sydney and 16+ regions. Choose the nearest node for your business.
How do I request an invoice?▼
Log in to the console and submit an invoice request under "Invoice Management". General invoices are issued instantly; VAT special invoices require 1-3 business days for manual review.
Submit a Ticket
Can't find an answer? Submit a ticket and we'll respond within 1 business day.
Emailsupport@tyaas.com
Phone400-888-0000
Hours24/7